FAQ's
Frequently Asked Questions (FAQs)
General Questions
Q. What is Brandian?
Brandian creates personalised photo products and home décor items designed to turn everyday memories into lasting keepsakes.
Q. How do I place a custom order?
Choose your product, place the order, and upload or share your photos as instructed. Our team takes care of the rest.
Q. Are my photos safe and private?
Yes. We follow strict data privacy practices. Your photos are used only for printing and are automatically deleted after order completion.
Q. Do you deliver across India?
Yes, we offer Pan-India delivery. Free delivery is available on orders above ₹499.
Photo Prints
Q. What types of photo prints do you offer?
We offer standard photo prints, square prints, photo strips, and Polaroid-style prints.
Q. What print quality can I expect?
All photo prints are produced using high-quality photo paper with vibrant colours and long-lasting finish.
Q. Will my photos be cropped?
Photos are adjusted to fit the selected size. Important areas are preserved as much as possible. Slight cropping may occur for best output.
Q. Are photo prints waterproof?
Photo prints are splash-resistant but not fully waterproof. Avoid prolonged exposure to water.
Wallet Cards
Q. What are Wallet Cards?
Wallet Cards are personalised photo cards, similar in size and thickness to a bank card, designed to carry memories with you.
Q. What size are Wallet Cards?
They are the same size as a standard bank card and fit easily into any wallet.
Q. Can I print photos on both sides?
Yes, selected Wallet Card designs support printing on both sides.
Q. Are Wallet Cards durable?
Yes. They are waterproof, scratch-resistant, and designed for daily use.
Bag Tags
Q. What are Custom Bag Tags used for?
Bag Tags help identify your luggage while adding a personal touch with photos or designs.
Q. Are Bag Tags suitable for travel?
Yes. They are lightweight, durable, and travel-friendly.
Q. Will the print fade over time?
We use high-quality printing to ensure long-lasting colours under normal usage conditions.
Wall Tile Stickers
Q. What are Wall Tile Stickers?
Wall Tile Stickers are peel-and-stick tiles designed to upgrade kitchens, walls, or backsplashes easily.
Q. Do I need tools or paint to apply them?
No. They are easy to apply—just peel and stick.
Q. Can they be removed later?
Yes. They are removable and do not damage walls when removed carefully.
Q. Are they waterproof?
Yes, they are water-resistant and suitable for kitchens and similar areas.
Wall Border Stickers
Q. What are Wall Border Stickers used for?
Wall Border Stickers add a decorative finishing touch to walls, rooms, or furniture edges.
Q. Are they easy to apply?
Yes. They are peel-and-stick and require no tools.
Q. Will they damage the wall?
No. They are removable and designed not to damage surfaces.
Orders & Payments
Q. What payment methods do you accept?
We accept all major online payment methods available on our website.
Q. Can I change my order after placing it?
Order changes are possible only before printing begins. Please contact us immediately after placing your order.
Shipping & Delivery
Q. How long does delivery take?
Delivery timelines vary by location. Estimated delivery details are shared at checkout.
Q. Do you offer express delivery?
We try to process orders quickly, but delivery speed depends on courier service availability.
Returns & Support
Q. Do you accept returns on customised products?
As products are personalised, returns are accepted only in case of manufacturing defects or damage.
Q. How can I contact customer support?
You can reach us via WhatsApp chat support or email. Our support hours are 10 AM to 10 PM daily (limited support on holidays).