Returns & Exchanges
Returns & Exchanges
Customised Products
Personalised products are made specially for you using your photos and selected options.
Because of this, custom products are not eligible for return or exchange.
However, if you receive:
- A damaged product
- A manufacturing defect
- An incorrect item
Please contact our support team within 48 hours of delivery with clear photos, and we’ll assist you promptly.
Non-Custom Products
Non-personalised products are eligible for return or exchange.
Conditions:
- Request must be raised within 7 days of delivery
- Product must be unused and in original condition
- Original packaging must be intact
Once approved, replacement or refund will be processed as per our policy.
Important Notes
- Minor colour variation due to screen and print differences is not considered a defect
- Damage caused by misuse or incorrect application is not covered
- Customisation errors after order confirmation are not eligible for return
How to Raise a Request
Contact our customer support via WhatsApp or email with:
- Order number
- Issue details
- Clear photos (if applicable)
Our team will review and guide you further.
Our Promise
We take quality seriously and are always here to help if something isn’t right.